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How 22games Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your 22games account, how we store it, and what choices you have over it.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, update, or delete your personal data, our support team handles these requests directly. You can reach us through the channels below. For account-linked payment queries — such as how your JazzCash or Easypaisa transaction data is stored — include your registered phone number so we can locate your account record quickly.

Live Chat Start a chat from your account dashboard. A support agent can pull up your data record and walk you through access or deletion options in real time.

Email Support Send your data request to our support email. Include your registered phone number and the specific data action you need — access, correction or removal.

Account Settings Some profile details — like your registered mobile number and linked wallet labels — can be updated directly inside your account settings without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We keep your data only as long as your account is active or as required by applicable rules. Once you close your account and any mandatory retention period passes, we delete or anonymise your personal records. Your session is protected by SSL encryption whether you are on mobile or desktop, and your payment method data — including Raast transfer details — is never stored in plain text on our servers.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your last-used payment method, such as JazzCash or Easypaisa, so checkout is faster.

Account Security

Login sessions require OTP verification via your registered mobile number. Any change to your linked wallet — JazzCash, Easypaisa, or Raast — triggers a fresh verification step.

Data Retention

Active account data is retained while your account remains open. After closure, we hold records only for the period required under applicable rules, then delete them.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or ask for deletion by contacting support via live chat or email with your account phone number.

What Information We Collect and Why

22games Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a 22games account, we collect the details you provide during registration — your name, email address, phone number, and any identity verification documents we're required to request. When you make a deposit or withdrawal using JazzCash, Easypaisa, or Raast, we log transaction references,

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payment method identifiers, and amounts processed. We do not store your full JazzCash PIN or Easypaisa account password at any point. Device data — your browser type, operating system, and session timestamps — is collected automatically to keep your account secure across mobile and desktop. We
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use this data to process your transactions, verify your account, detect suspicious activity, and respond to your support requests. We do not sell your personal data to third parties for their own marketing purposes. Some anonymised, aggregated data may be shared with analytics providers to help
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us improve platform performance. Where local law in Pakistan applies, we follow applicable data handling requirements as relevant to your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data at 22games

These are the questions we hear most often from account holders in Pakistan about how their data is handled, stored, and what rights they have over it.

We collect your name, phone number, email address, and any ID documents needed to verify your account. Payment method references — like your JazzCash or Easypaisa account label — are also stored.

No. We never store your JazzCash PIN, Easypaisa password, or Raast account credentials. We only retain transaction reference numbers and payment method identifiers for account records.

Yes. Contact our support team via live chat or email with your registered phone number and ask for a data access request. We will compile and share what we hold on your account.

Raise a deletion request through live chat or email support. After your account is closed and any required retention period has passed, your personal records are deleted or anonymised.

We do not sell your data for third-party marketing. Some anonymised, aggregated data goes to analytics providers. Payment processors like JazzCash and Easypaisa receive only what is needed to complete your transaction.

We retain records for the period required under applicable rules after account closure. Once that period passes, your data is deleted or anonymised. Contact support if you have specific retention questions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 22games Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention

Common Questions About Your Data at 22games

01 What personal data does 22games collect when I register?

02 Does 22games store my JazzCash or Easypaisa PIN?

03 Can I request a copy of the data 22games holds on me?

04 How do I ask 22games to delete my personal data?

05 Does 22games share my data with third parties?

06 How long does 22games keep my account data after I close my account?

Privacy Policy

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